Privacy policy

POPIA Compliance

At Luminous Revelations we value your privacy and the importance of safeguarding your data. This privacy policy aims to detail how, when and why Luminous Revelations will use your personal information, in accordance with the Protection of Personal Information Act 4 of 2013. By using our platform/s, you hereby agree to the processing of your personal information as detailed here.

 

Scope

This policy applies to Luminous Revelations website, domains, applications, services, and products.

This policy does not apply to third-party applications, websites, services or platforms that may be accessed through (non-) links that may be provided to you. These sites are owed and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party’s own privacy policy. we cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

 

Processing Activities

This policy applies when you interact with us by doing the following:

  • Make use of our services.
  • Visit any of our platforms (our website and social media platforms).

 

Children Under 18

Please request parental/guardian permission prior to using our platforms or providing us with your personal information if you are under the age of 18.

 

Personal Data We Collect

We will process your personal information to the extend that there is a specific purpose and do so in a reasonable manner. This information is collected to allow us to provide our platforms to you, interact with you, process your orders and deliver our products and services to you. The information we collect include but is not limited to:

  • Name and Surname
  • Email address/es
  • Password/s
  • Contact number
  • Date of birth 
  • Recipient’s details and delivery details (contacts and address)
  • Cart information and history
  • Past purchase record 

We may collect your information in different ways. For example, when you: 

  • Create an account or purchase products on our website
  • Use our products, services or platforms 
  • Express interest in our products and services 
  • Contact us by phone, email, social media or messaging service.
  • Subscribe to our newsletter
  • Complete voluntary market research surveys 
  • Log in to our website via social media

You confirm that the information you provide is correct and up to date and that you are not unlawfully using another person’s information.

As you interact with our website, we may automatically collect certain type of information by the use of cookies. This includes device data about your equipment, usage data about your browsing actions and patterns, and contact data where tasks carried out on our website remain incomplete.

We may provide your personal information to individuals we employ or service providers (e.g., suppliers, manufacturers and delivery services) we appoint to enable us to communicate and interact with you through our platforms, to provide and/or produce our products and services and deliver them to you. The service providers may only use your personal information in relation to the services they were appointed to perform and must take measures to protect such information.

 

Cookies & User Tracking

We use cookies (text files your browser stores on your device/s when you access our platform/s) and/or user tracking in the function of our platform/s and/or to give you the best experience possible. Cookies help us improve and personalise your interactions with our platform/s by customising our services and platform/s to your interests indicated by your browsing history, shopping cart and past purchases. By accessing and/or using our platform/s, you consent to our use of cookies. 

 

How We Keep Your Data Safe

The communication between our website and your browser uses a secure encrypted connection wherever your Personal Data is involved.

To protect your Personal Data, we have secure storage and we control and monitor access to our organisation systems to prevent the destruction and unauthorised access to, the unlawful use, disclosure and loss of your Personal Data.  

Any third party who we contract for services that require the processing of your Personal Data will be required to put measures in place to protect your data and deal with it in accordance with the law.

We will notify you in the unfortunate event of a Personal Data breach and report to any applicable regulator when we are legally required to do so. 

We will regularly review and update our security measures to ensure that your Personal Data is protected in the best way possible. 

Retention & Deletion

We will only retain your Personal Data for as long as necessary for the purpose for which it was collected and to the extend required by applicable law. When we no longer need your Personal Data, we will remove it from our systems and/or take steps to anonymise it. 

Your Rights for Your Personal Data

You have the following rights under the POPIA:

  • To view, correct or change your personal information we process on your account used on any of our platforms.
  • To request, where necessary, the correction, destruction or deletion of your personal information.
  • To be notified that your personal data is being collected and to be notified of unauthorised access to your personal data.
  • To object to the processing of your personal information for purposes relating to direct marketing.
  • To submit a complaint to the information regulator.

 

Changes

We may modify this policy at any time. The version of the Privacy Policy that is posted on this page applies at any point when you use our platforms. 


Complaints

If you have a complaint about this policy or any element of your personal information that we hold, please contact us on the details stated below. If you are not satisfied, you have the right to submit a complaint to the information regulator.

 

Contact Us

If you have any request/query relating to your personal information, or have additional questions, contact us at luminousrevelations@outlook.com / +27 78 083 5784 on WhatsApp Business.